FAQs
Here are the most frequently asked questions from our customers:
- Do you deliver in UAE?
Yes, we deliver across all Emirates within 1–2 working days.
- Do you deliver in Saudi Arabia, Bahrain & Oman?
Yes, delivery takes 3–5 working days depending on the location.
- Do you offer Cash on Delivery (COD)?
Yes, COD is available in selected locations.
- How can I track my order?
Once shipped, you will receive a tracking link via SMS/WhatsApp/email.
- Can I return a product?
Yes, returns are accepted within 48 hours for wrong, damaged, or defective items.
Makeup, cosmetics, and used items are non-returnable.
- How do refunds work?
Refunds are processed within 5–10 business days for eligible cases.
- Are your products original?
Yes, we deal in original and high-quality products.
If any item is not original, it will be clearly mentioned on the product page.
- How can I contact customer support?
You can contact us via:
Email: support@waqasdubaiwalla.com
WhatsApp: +971 55 631 9680